Christopher Ferguson's Comcast bill was bullshit. When he complained, the company offered him alternatives that cost more. So he turned them in to the FCC and got relief.
Two customers, one of Comcast and one of Time Warner Cable, told Ars that the cable providers gave them price breaks last week shortly after they complained to the FCC about what they claim are unfair billing practices.
These two complaints weren’t about net neutrality violations, but both customers we talked to seemed to be spurred into action by the FCC expanding its complaint system. Moreover, the FCC’s net neutrality order also reclassified broadband providers as common carriers, allowing for penalties if their billing practices are “unjust” or “unreasonable." The FCC has not said exactly what constitutes unjust or unreasonable pricing.
Photo: Comcast Center, Philadelphia, Mordor. Courtesy @funruly.
