Patreon decides not to change fee structure: "We messed up"

Rob Beschizza 10:18 am Wed Dec 13, 2017

Following a backlash against planned fee increases, Patreon is backing down. For now, everything will stay the way it is.

We’ve heard you loud and clear. We’re not going to rollout the changes to our payments system that we announced last week. We still have to fix the problems that those changes addressed, but we’re going to fix them in a different way, and we’re going to work with you to come up with the specifics, as we should have done the first time around. Many of you lost patrons, and you lost income. No apology will make up for that, but nevertheless, I’m sorry. It is our core belief that you should own the relationships with your fans. These are your businesses, and they are your fans.

I’ve spent hours and hours on the phone with creators, and so has the Patreon team. Your feedback has been crystal clear:

The new payments system disproportionately impacted $1 – $2 patrons. We have to build a better system for them.

Aggregation is highly-valued, and we underestimated that.

Fundamentally, creators should own the business decisions with their fans, not Patreon. We overstepped our bounds and injected ourselves into that relationship, against our core belief as a business.

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