The first time I used Gogo’s expensive inflight Wi-Fi, it was horrible. Web pages wouldn’t load, email wouldn’t send or receive. I decided to give them another chance a couple of months later and it was equally horrible. Gogo controls 80% of the in-flight Wi-Fi market, and they have a lot of nerve charging people for something that doesn’t work. They owe me $25.
It turns out I’m not the only one who thinks Gogo is awful. American Airlines is suing Gogo, claiming the Wi-Fi provider has violated the terms of their contract, which requires Gogo’s Wi-Fi service to be as good or better than Wi-Fi service on American Airlines’ competitors.
Gogo issued the following statement:
“[Gogo has] no comment on the merits of this litigation, but we would like to note that American is a valued customer of ours and that we look forward to resolving the disagreement regarding contract interpretation that led to this declaratory judgment action.”
If you’d like another reason to dislike Gogo, Buzzfeed has one for you:
Separately, Gogo has been criticized for unwittingly drawing some customers into monthly subscriptions that can’t be canceled from its website. A proposed settlement has been reached in a class-action lawsuit over such subscriptions, which may result in some users receiving Gogo day passes.
Gogo’s stock price fell over 30% on Tuesday.