The best way to get support from Google? Web chat.

A photo of the Google Inc. logo is shown on a computer screen in San Francisco. Reuters.

Despite their spending $1m on advertising, Google shut down ads for Simtec's Httpwatch software. When they asked what was up, Google first said it was because the software's EULA wasn't prominently linked from the download page. Now, Google doesn't do this itself for its own software, but fair enough. When Simtec updated their download page, though, Google found another reason to deny service