Fonolo automates navigating stupid, complex corporate phone menus: browse through its maps of large companies’ menu-systems, decide which department you want to speak to, and give it your phone number. It calls the company, navigates to the appropriate spot, and waits on the hold queue until it reaches a human, then calls you and bridges you in. They use online forms to gather the information the person on the phone is going to ask you and transmit it to her/him. I don’t know how secure or private the system is, but it’s basically what I’ve wanted since the first time I encountered a hold-queue (if it works, I’ll even forgive them “cloud-based” and “voice 2.0” buzzword-compliance).
(via /.)