Dave Greenbaum, a loyal Midwest Airlines customer who lobbied to keep the airline running, had his seat screwed up by a check-in attendant. When he asked to be re-seated after boarding, the flight attendant got a security guy who shouted at him and threatened to kick him off the plane.
Then, when Greenbaum complained, he was given a measly $25 voucher. He tried to complain higher up, but was ignored until he sent email to the whole executive of Midwest.
And that’s when they took away his voucher and told him they’d done nothing wrong.
When the flight eventually boarded and I noticed it wasn’t the exit row, I politely told a Flight Attendant that there was a misunderstanding at the ticket counter and I asked for an exit row. She took my boarding pass and said she would see what she could do. I assumed it would be if an exit row seat was available, I’d be first to get it.
Instead a very large man named Roger with a booming and aggressive voice, loudly said “I UNDERSTAND YOU HAVE A PROBLEM WITH THIS SEAT AND WANT OFF THIS FLIGHT”.
He held my boarding pass in his hand while saying this and as I reached for it, he pulled it away. I said “No problem officer” and he handed me my boarding pass. I thought I was going to be removed from the flight! The flight appeared to be held while he chatted with the flight staff. I was 100% convinced I was going to be removed from the flight because I complained about my seat. Passengers were visibly shaken, not sure why I was going to be removed from the flight and cause problems later in the travel
(via Consumerist)