When you call a company that "may monitor your calls" and you get put on hold, the recording keeps going, catching all the cussing, necking, ranting and chatting you do while you think you're alone in phonespace.
It is at these times that monitors hear husbands arguing with their wives, mothers yelling at their children, and dog owners throwing fits at disobedient pets, all when they think no one is listening. Most times, the only way a customer can avoid being recorded is to hang up.
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