I can't begin to say how much I despise the Explorer 8000 digital video recorder made by Scientific-Atlanta. That's the system Time-Warner gave us when my wife signed us up for cable service a few weeks ago.
I was out of town on the day they were scheduled to install it, so I told my wife to make sure the DVR was real TiVo, because I'd played with a TiVo belonging to my friend, and thought it was just about perfect. The service tech came and told her it was real TiVo. When I got back and saw that the ugly box didn't have a happy bipedal TV set logo on it, I was disappointed, but willing to give it a try.
The first thing I noticed was the crappy user interface. Unlike TiVo, there's no audible signal when you press a button. And because it takes a couple of seconds after pressing a button for anything to happen on the screen, I often press the button twice, thinking the first press didn't go through. What happens when you press a button twice is that you see the result on the screen for a split second before it disappears, because the second press cancels the first press. That means I have to press the button a third time, and wait another mini-eternity for something to happen.
So many other things suck about the user interface that I can't list them all. But the main UI problems include lack of keyword scheduling, way-too-slow fast-forwarding, no alpha character entry, and the inability to see how many hours of programming are available on the hard drive.
This last flaw hit home when the machine suddenly stopped recording shows. I tried everything I could to get it to work, including rebooting the system and calling Time Warner Cable customer service. They told me that they'd have to replace the unit, which would take five days.
Five days later a service technician came with a new box. I asked him if this problem was common, because Google returns a lot of pages from people who think the Explorer 8000 is a piece of junk. He said the system is fine as long as you didn't store too many shows on it. If you fill up the hard drive, the system freezes up, and there's no way a user can undo it. But how do you know when the disk is close to being full if there's no gage to tell you? The service tech's answer: "don't keep very many shows on the hard drive." That pretty much defeats the purpose of a DVR, doesn't it?
He also warned me not to put anything on top of it, as it was notorious for overheating and seizing up. I told him I was considering TiVo, but he insisted the Explorer 8000 was better than TiVo. How so, I asked? "We will give you a new one if it breaks," he said.
Our second Explorer 8000 is also a piece of junk. Like the first one, it regularly fails to record requested shows. But this one goes even further in its attempt to aggravate me by freezing up while playing back a show, and pixelating and jittering like a lost episode of Max Headroom.
Yesterday I was at Best Buy, and I noticed that 40-hour TiVos were on sale for $50 after rebate. I bought one and set it up. What a difference! If TiVo were a beverage, it'd be a tall glass of Jamaican ginger beer with chipped ice and a lime wedge, while the Explorer 800 would be a paper cup of warm fake lemonade stirred with the finger of a nose-picking six-year-old.
I can't wait to get the Explorer 8000 out of my house. Why did Time Warner make a deal with this company?
