A long-time Friendly’s waitress in Mt. Kisco, NY, has resigned her $3.30/hr job after a “secret shopper” for the franchise reviewed her performance, a review that resulted in a three-day suspension. Maureen Kennedy sounds like a model employee, loved by customers and co-workers, and all she’s asking for is the right to face her accuser. The quotes from her employer are priceless bureaucratic horseshit.
While the review states that service was average, it notes that Kennedy, who makes $3.30 an hour plus tips, was “very nice.” The customer said that Kennedy had a lot of tables to handle and that she frequently apologized to customers who were waiting.
In her Aug. 4 resignation letter to John L. Cutter, president and chief operating officer of the Friendly Ice Cream Corporation in Wilbraham, Mass., Kennedy said there should be some kind of appeal for employees who are scored unfavorably by mystery shoppers. She wrote that she had asked for her suspension to be reviewed, but to no avail…
“She’s been with us for an extended period of time, as I understand, and we would value her as an employee and wish she didn’t make that decision (to resign) that she did,” [a spokeswoman for the restaurant chain] said.
(via MeFi)